Zapp Tyre Assist

Brands Covered :

Hilo, Annaite, Anchee, Grenlander

Standard Warranty:

All tyres covered by the standard warranty in scenario when it became unusable due to a workmanship or material related condition during its usable tread life within 6 Months or 40000kms whichever comes first within Sunshine Coast and should be registered from our website with the purchase receipt uploaded and should be approved by team.Once it get approved you will get an email to the registered email and warranty starts from date of purchase which is mentioned in the purchase receipt.

Benifits with Warranty:

You will get your tyres covered with our Extra Care : 

If the tyre gets damaged with the time period , we will come on site and Fix it or replace with New tyre but we cannot guarantee same brand of tyre but we can guarantee same size which is on your car and our services will be provided from Morning 7Am to 10Pm.

How it is covered : 

The warranty is a Pro-rata Warranty. The compensation amount is determined by multiplying the customer original purchase price by the percentage of missing kilometers. Short Kilometers is the difference between Guaranteed Kilometers and Achieved Kilometers.

Let's say you buy a set of tires with a 50,000-mile pro rata warranty. After 25,000 miles, one of the tires develops a defect and becomes unsafe to use. At this point, you've used up half of the tire's expected lifespan.

Now, the manufacturer might calculate the refund or credit for the defective tire based on the remaining 25,000 miles or 50% of the warranty period. If the tire's original cost was $200, and you used half of its expected lifespan, you might receive a refund or credit of around $100, reflecting the value of the remaining half of the tire's expected lifespan.

The normal care and upkeep of your wheel arrangement, brakes, suspension, and wheels are significant to the execution and wear of your tires; for this reason, you must return your vehicle to an approved Hilo Tires retailer each 10,000km for a review of these things. In case a tire service is required, a charge will apply for this. Your warranty is subject to this as well as the adjustment of any blame found in your vehicle which may influence tire wear.

The warranty does not cover Hilo or Grenlander branded tyres that are not registered with our website after 1 month of purchase.

 

What is not Covered?

1.Any products that were repaired regardless of method, scope of repair and person who made the repair.

2.Premature/Irregular wear or tyre damage due to:

a) Road hazards such as  cuts, snags, scuffs, carcass bruises or impact breaks.

b) Fire, wreck, or collision.

c) Improper inflation, overloading, high speed spinning, improper mounting, or demounting, running flat, off-road use, racing, vandalism, wilful damage or abuse.

d) Misalignment, wheel imbalance, defective brakes, or shock absorber use of tyre chains.

e) Any tyre which has failed because of adding material (e.g., tyre fillers, sealant, or balancing substances)

3.Continued use while flat or service under/over inflation.

4. Ozone or weather cracking on tyres over four (4) years old from the date of manufacture

5.With less than the minimum tread wear depth of 1.6mm.

6.With the serial number cut or buffed.

7.Ride disturbance due to abnormal wheels or after 6 Months from date of purchase, whichever occurs first.

8.The warranty does not cover compensation for time delays, temporary vehicle stoppage, discomfort and costs and inconvenience related to claim submission, calling technical service, extra travel time, extra wages, vehicle

   downloading, hiring substitute vehicle, vehicle reloading.

9.The warranty does not cover any financial losses: profit, income, expected savings, company value losses etc.

10.The warranty does not cover any other damages, losses and injuries caused directly or indirectly by product fault, assembly mistakes or carelessness, or any mistake of providing tyre services.

11.The warranty does not cover Hilo branded tyres that are not registered with our website after 1 month of purchase.